What you are responsible for
We employ our own workforce to carry out most maintenance work to your home, we will wear uniform and carry identity cards, so it is important to ask to see them when someone calls at your home. On occasions there may be certain work or checks that Cornerstone cannot complete and may require use of a specialist contractor. We aim to inform you of this wherever possible but if it is an emergency we may not be able to. If you want to check the identity or details of any contractor please contact Cornerstone Housing with the details. When we first let you your home we will have provided it to you in a condition that we expect you and us to maintain.
Your responsibilities
It is your responsibility to:
- report the need for repairs to your home as soon as possible
- take care of your home and to make sure that you, members of your household and visitors do not damage or misuse it
- repair or replace anything in your home that you or anyone else has either damaged or not taken proper care of. This includes:
– windows, doors, locks and keys
– washbasins, bath, WC pan and seat
– kitchen units and worktops
– utility meters and meter boxes
- repair or replace anything in your home or garden that you fitted or installed, or that was gifted to you or you took responsibility for when you moved in
- ensure the condition of your home does not deteriorate because of carelessness or general neglect, this includes:
– condensation caused by the way you are living in your home
– hoarding
- keep the inside of your home in good decorative condition
- carry out minor maintenance tasks such as:
– change lightbulbs or strip lights
– replace tap washers
– replace shower hoses and curtains
Our Responsibilities
It is our responsibility under the tenancy agreement to keep:
- the exterior of your home and its basic structure in good repair
- in good working order installations such as central heating, water heating and for the supply of gas, electricity etc, where these are provided by us
- common areas in reasonable repair and fit for use
- the exterior of the property and any common parts in a good state of decoration
Please do not paint the exterior of your home or any internal fixtures or fittings such as kitchen units, gas fires and windows without our written permission.
We may charge you for fixing a problem with your home it if it was caused by neglect or misuse of your home by you, your household or your visitors.
Any damage caused by the emergency services (police, fire brigade etc.), for example, in forcing entry to your home, may be recharged to you depending on the circumstances. We will consider each case individually.
Access to your home may be required immediately in an emergency, for example if a leak is causing damage or if someone’s safety is threatened. Should we be unable to gain access in an emergency we may need to force entry into your home.
Reporting a repair
If you have a problem which you believe we need to repair, this should be reported to us as soon as possible.
Most minor maintenance issues can be resolved quite easily, but if left they can become a bigger problem.
Our team is on hand to help, so please do get in touch. The easiest way to report a maintenance issue is via our website or email
You can report repairs in the following easy ways:
• Email: repairs@cornerstonehousing.net
• Via our report a repair form
• Call: 01392 273462 option 1
• Text: 07491 163432 and start your message with “Repair”
