Report a repair

Our routine repairs service operates 8.30am-4.30pm (Monday-Thursday) and 8.30am-3.30pm (Friday).

There are a number of ways you can report a repair to us:


The quickest and easiest way to report a repair is to complete our online repairs form by clicking the button below.

Report a repair

By Text

Text 07491 163432 and start your message with “Repair” to report a repair

By phone

You can report a repair by phoning our repairs team on 01392 424344.

By email

You can also report a repair to our repairs team by emailing:

When you report a repair, please have the following information ready:

  • Your contact details (name, address, phone number)
  • What needs to be repaired 
  • When you are available for a repairs visit