How we deal with Anti-Social Behaviour
How we prevent ASB
We believe prevention is better than cure, here are a few examples of preventative measures in place:
- Having clauses in our tenancy agreements that set out what is not acceptable
- Using probationary ‘starter tenancies’ for tenants new to social housing
- Completing regular estate inspections
- Ensuring our properties are let responsibly, in line with our Lettings Policy
What will we do if you report an Anti-social behaviour incident
We treat all ASB complaints in confidence and will listen carefully and kindly to your concerns. We will:
- Log and review your evidence and assess whether it is classed as ASB (Click here to see what we consider to be ASB)
- If incidents are serious or on-going, open a case on our ASB recording system
- Agree the next steps and an action plan with you
- Raise the issue with the person(s) causing the issue if you are happy for us to do so
- Liaise with other agencies if necessary e.g., the Police or support services
- Keep you updated
What action we can take
Our action will depend on the issue being reported and the individual circumstances. These are some of the early interventions we might use:
- Mediation to help two parties resolve an issue
- Referrals for support
- Verbal and written warnings
- Acceptable behaviour contracts
Where early interventions fail and the issue is serious or persistent we will consider taking other action. This could include:
- Extension of or ending a starter tenancy
- Not renewing fixed term tenancies
- Demotion of a tenancy
- Court injunctions
- Possession of the property
Eviction is always a last resort but possession claims will be made to Court for serious cases or where all other interventions have failed. We do not proceed with legal remedies lightly and would need to be satisfied that the action is justified and would be successful. We will not normally rehouse any parties involved in an anti-social behaviour case.
If you’re not happy with our response
You can use our complaints process if you are unhappy with how we have been dealing with ASB; more information about that can be found on our website or contact us directly. You may be eligible to activate the Community Trigger, this gives victims and communities the right to request a review of their ASB case and to bring agencies together to take a joined up, problem solving approach to finding a solution. Please contact us, the Police on 101, or your local authority for more information.
Click here to read our complaints policy
Click here to make a complaint, give feedback or a compliment
