The new office opening hours for our Western Way office will be
10 am – 12 noon and 2.30 pm – 4.30pm from 13th April 2026
Tenant Satisfaction Measures
How We Measure Our Performance
Tenant Satisfaction Measures (TSM) are a way for tenants to understand how we are performing against key service areas.
The TSM were introduced by the Regulator of Social Housing in April 2023. There are 22 measures covering areas like repairs, safety and complaints. 12 of these measures come directly from customer feedback surveys, all of which we have published below.
The results help us understand what we are doing well and where we need to improve. We use this information to make changes to our services and make sure we are meeting your needs.
If you have received a survey from us, you can find more information about the survey here.
