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Report Anti-social behaviour
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Mount Dinham restoration documentary
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Contact us
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Home
Your Tenancy
Your Tenancy
Tenant Handbook
Tenant Newsletter
New Home Information
Changes to your tenancy
Ending your tenancy
Finding a smaller home
Right to Acquire
Your rights
Home Contents Insurance
Tenant leaflets
Have your say
Make a complaint, give feedback or a compliment
How we deal with complaints
Resident Engagement Panel
Rent
Log into My tenancy "My Account"
Want to check your account balance?
How to make a payment
Pay your rent via Allpay
Struggling to pay your rent
Universal credit
Benefit cap
Rent and service charges
Anti-social behaviour
Report an ASB incident
What is and isn’t ASB
How you can prevent ASB
How we deal with ASB
ASB Policy
Domestic Violence
How we can help
How to report domestic violence
Shared Ownership
How to staircase
Thinking of selling your shared ownership property
What if I want to make improvements to my home?
Policies
ASB Policy
Lettings policy
Customer Service Standard
Parking management Policy
Pets Policy
Downsizing Policy
Tenant Involvement Strategy
Tenancy Policy
Housing Management Strategy
Complaints Procedure
Customer Feedback and Complaints Policy
Your Home
Property maintenance
How to report a repair
Report a repair
Emergency repairs
What you are responsible for
How quickly will my repair be completed
Tell us about your communal area
Improving homes
Air Source Heat pumps
Hoarding
Home Safety / Your safety
Fire Door Safety
Fire safety advice
Fire Risk Assessments
Home fire safety visits
How we keep you safe
Gas safety
CCTV at your home
Personal Emergency Evacuation Plans (PEEPs)
Electric scooters and Electric bikes
Healthy Homes
What are we doing to make healthy homes
Healthy Home Charter
What is condensation, damp and mould?
How to prevent condensation, damp and mould
How to clean condensation, damp and mould
When should I report damp and mould?
What can I do?
Improving or altering your home
Aids and adaptations
Self-help guides
Your Community
Who's who
Housing Officer
Estate Champion
Communal areas
Rubbish collections and Fly tipping
When is my green space being maintained?
Hoarding
Anti-social behaviour
Report an ASB incident
What is and isn’t anti-social behaviour
How we deal with Anti-Social Behaviour
How you can help prevent ASB
ASB Policy
Your voice
Have your say
Make a complaint, give feedback or a compliment
Annual Tenant Survey
How we deal with complaints
Get involved
Resident Engagement Panel
Estate Champion
Gardening Competition
Easter Colouring Competition 2024
Service you can expect
Customer service standards
Tenant Handbook
Find a property
Renting a home
How to apply
Lettings policy
Minimum lettable standard
Properties
Available / Coming soon
Right to Acquire
Rent to buy
Shared ownership
What is Shared Ownership?
Downsizing
Finding a smaller home
Mutual exchange
Apply to mutual exchange
Help and advice
Rent
Struggling to pay your rent
Rent and service charges
Money and Benefits
Universal credit
Move to Universal Credit
Benefit cap
Pension credit
Westcountry Savings and Loans
Anti Social Behaviour
Report Anti-social behaviour
What is and isn’t anti-social behaviour
How you can help prevent ASB
How we deal with Anti-Social Behaviour
ASB Policy
Domestic Violence
How we can help
How to report Domestic Violence
Wellbeing
Support Directory
Personal Emergency Evacuation Plans (PEEPs)
Service you can expect
Customer service standards
Tenant Handbook
Have your say
Make a complaint, give feedback or a compliment
How we deal with complaints
Resident Engagement Panel
About Us
Our Team
Our board
Our executive team
Contact us
Head office
Report a repair
Report ASB
Make a complaint, give feedback or a compliment
About Us
Who we are
Our Vision, Values and Strategic goals
How we’re performing
Our heritage
Equality, Diversity, and Inclusion
Careers
Current vacancies
Facts and Figures
Tenant Satisfaction Measures
How we are performing
Tenant Annual Report
Consumer Standards Self-Assessment 2022
Complaints Code Self-Assessment 2023
Policies
Anti Fraud and Bribery Policy
Anti Money Laundering Policy
Equality and Diversity Policy
Privacy Policy
Health and Safety Policy
Data Protection Policy
Staff Privacy Policy
Portfolio
Mount Dinham restoration documentary
Our Portfolio
Accessibility
Contact us
Head office
Report a repair
Report ASB
Make a complaint, give feedback or a compliment
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Renting a property
How to apply
Lettings policy
Minimum lettable standard
