Healthy Homes

We want all our homes to be great places to live, and especially to be dry, warm and healthy. If any of our homes have damp and mould this is a great concern for us, and we will work closely with our residents to find a solution.

During the last few months we have been working with our customer Performance Panel to agree a new ‘healthy homes’ policy. This ensures that we take an active approach to managing damp and mould, and work in partnership with residents to solve the problem.

We know from regular physical surveys and inspections of our properties, and from talking to our customers, that very few of our homes have damp or mould. Where we do have this problem though, we treat it very seriously.

Sometimes the answer to damp and mould is physical improvements to the property and sometimes it is about managing the balance of heating and moisture within the home. Often it is a combination of all of these.

As part of finding the right solution in each home we will take an individual approach based on what is needed. We will always ensure that we treat residents reporting damp and mould with respect and empathy and that we are fair and consistent.

During the last two years we have begun a phased programme of replacing outdated windows as well as other improvements such as new kitchens, replacement heating systems, solar panels and external wall insulation.

We know that this winter, high energy costs are going to make it even more difficult for people to manage heating and ventilation in their homes. As part of our healthy homes policy we are making sure we visit anybody who is having a problem with damp or mould, working with them to resolve it. This will include advice, practical help and property improvements depending on what the best answer is.

We aren’t simply waiting for people to contact us. We are promoting our healthy homes approach through our Tenants Newsletter. We are also actively contacting anyone who has reported a similar problem to us in the last three years, so we can be as sure as possible that we are dealing with all issues properly.

Our Healthy Home Charter is our commitment to you on the condition of your home. It underpins our approach to reports of damp and mould through our Healthy Home Policy. Our charter also sets out what we reasonably expect of our customers and how we commit to working together to meet our values.

Click here to read our charter