Planned Investment Programme

We want you to feel safe, comfortable and proud of your home.

Every year, we invest in our homes and neighbourhoods to keep them well maintained, improve energy efficiency and ensure they continue to meet the needs of the people who live in them. This includes replacing kitchens, bathrooms, windows, doors and heating systems when they reach the end of their lifespan, as well as carrying out other improvements that help make homes warmer, safer and more energy efficient.

Our investment programme helps us maintain homes that meet the government’s Decent Homes Standard. This standard sets out the minimum requirements for social housing, helping to ensure homes are safe, in a good state of repair, have modern facilities and provide a reasonable level of comfort. We use home condition surveys, inspections and ongoing investment planning to identify and prioritise improvement works.

Below, you can find details of the improvements we’ve completed and the work we have planned to help maintain and improve our homes for current and future customers.

Keeping Your Home in Good Condition

We run a Component Replacement Scheme to help keep your home in good condition. This means we replace parts of your home when they reach the end of their useful life.

Rather than moving you out, we carry out these improvements while you remain in your home. We will do our best to cause as little disruption as possible.

We replace the following parts of your home when they need it:

Kitchens
Bathrooms
Windows and doors
Roofs
Heating systems
Insulation

Planned improvements for 2026/27


84 Kitchen replacements
16 Bathroom replacements
17 Properties receiving new windows
10 New fire door installations
20 New front or rear door replacements
6 Properties receiving new storage heaters
65 Boiler replacements
1 New high-security car park gate with remote access
4 Blocks of flats receiving new communal entrance doors and a new access control system
Additional net zero improvement works to properties below EPC C, including: Loft insulation; New extractor fans; Cavity wall insulation; Solar panel installations; Other energy-efficiency measures
Lintel and door canopy replacements at Barley Mount
Repairs to the external wall at Rockfield House
Replacement of balcony decking’s at Phoenix Court

Stock Condition Survey

From time to time, we need to visit your home to check its condition. This helps us plan when things need replacing.

We decide when to replace things based on their condition, not just how old they are. This means some things might be replaced sooner or later than you expect.

The visit usually takes around 1.5 to 2 hours, depending on the size of your home.

We will send you a letter to tell you when we are coming. If the time does not suit you, please let us know.

If we have recently done work in your home, please tell us what you think by completing our satisfaction survey.

No Asbestos Survey = No Improvements

Before we can carry out any improvement works, we must check for asbestos. This is a legal requirement under the Control of Asbestos Regulations 2012. If you receive a request for an asbestos survey and do not allow us access, we will not be able to go ahead with the planned works.

This is for your safety and the safety of our contractors. Please make sure you give us access when we ask for an asbestos survey.

Improvements completed in 2025/26

Kitchen renewals
- 35 renewed kitchens
Bathroom renewals
- 47 renewed bathrooms
Window renewals
- 64 Homes with new windows
Door replacements
- 10 Front/rear doors
- 6 Fire doors
- 7 Communal doors and entry systems
Boiler replacements
- 32 boilers replaced
Energy efficiency improvements
- 126 homes received net zero works. These included loft insulation and low energy lighting. These works help save customers money spent on heating/running their homes.
- 2 Home storage heaters
- 1 Air Source Heat Pump (ASHP) installation complete