When should I report damp and mould?
All problems with your home should be reported as soon as possible, this allows us to intervene at an early point.
Please give us clear information on the damp and mould within your property, the following information will help us assess the situation quicker.
- The room and locations of the damp and mould
- how long it has been within the property
- has it been cleaned with any of the items listed cleaning guide – How to clean condensation, damp and mould
- Send pictures of the area
Click here to report condensation, damp and mould within your home.
Condensation, Damp and Mould Quick links
What happens when an issue is reported to us
- Our customer service team will complete an initial questionnaire assessment with you and request photographs of the issues you are reporting.
- Our technical team will quickly assess this information and provide feedback or request that an appointment is made for a property surveyor to visit your home.
- Our Property Services Surveyor will survey your property and will give you advice on what to do.
- The survey will help us to identify where the root cause of the mould is, due to condensation or a structural issue.
If the problem is structural repairs will be made by our team to ensure the problem is dealt with.
If the problem is condensation, our staff will advise you of ways to fix this problem or they may refer you to building work from our team if we believe there are problems with circulating air or essential maintenance in your property.
