Estate Champion

estate champion

Cornerstone are proud to offer an Estate Champion role within the organisation, that will play an important role in ensuring that your neighbourhood is a place where our residents love to live. Unfortunately our staff can’t be everywhere all of the time and know that the people living in our communities are often our eyes and ears, so your feedback is really important to us and helps us ensure we are delivering the excellent services necessary to keep your estate a pleasant and vibrant place to live.

To apply, Contact Ross Hamilton – Housing, Customer & Communities Manager either by phone/email/ post
Email – ross.hamilton@cornerstonehousing.net
Phone – 01392 273462
Post – Cornerstone House, Western Way, Exeter, EX1 1AL

Include you name and address and Ross will get back to you to discuss the role.

It is really important that others, including our contractors, don’t know that you are reporting in – this is a type of ‘mystery shopping’ role, so please don’t introduce yourselves to them to tell them you are an Estate
Champion. If you have any queries at any time, please contact Ross Hamilton.

Role description

Your role will involve monitoring the grounds maintenance and/or communal cleaning and reporting back to Cornerstone monthly, at a time agreed with the appointed person in the housing team, so that we can work in partnership with you and our other customers to ensure the quality of our services are as good as they can be.

Please remember, you are only reporting on the areas that Cornerstone are responsible for.
Here are some guidelines and additional information to help you decide if this role is for you.

  • Once a month, usually in the first week of the month (between 1st and 7th), we would like you to complete the Estate Champion monitor form.
  • If we do not hear from you for two consecutive months, we will assume you no longer wish to be involved and will remove you from our database of Estate Champions. If you choose to no longer be involved, that is fine – just let us know and we will remove your details.