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  • Our office opening hours for our Western Way office are

    10 am – 12 noon and 2.30 pm – 4.30pm.

     

     

Tenant Annual Report 2026

Support Provided To You

Getting support to you when you need it

We can connect residents with practical support services to help them keep safe and well at home.

Download the full report (PDF)

HomeMaker

Together, we helped residents gain £53,537.96 in financial support, including Housing Benefit entitlement, backdated Pension Credit awards, new Carer’s Allowance entitlement, Personal Independence Payments and more. If you’re worried about money or dealing with debt, please get in touch. We’re here to help.

  • £53,538

    £53,538

    gained in financial support for residents

  • 5

    5

    residents became new members of Westcountry Savings and Loans

  • 13

    13

    residents helped with energy costs through ECOE Advice

Westcountry Savings and Loans

We continued to support and work in partnership with Westcountry Savings and Loans. Over the year, 5 residents became new members, providing them with access to an ethical and affordable financial service designed to support financial wellbeing and inclusion.

Be a part of this by signing up at westcountry.org.uk.

ECOE Advice

Working with ECOE Advice, we helped 13 residents access support with their energy costs this year. Through specialist advice on benefits, grants, energy bills, tariffs and heating systems, residents received practical help to improve their financial wellbeing and stay warm and comfortable at home. By connecting you with specialist advice early, we can help reduce hardship and support the people you care about.

For more information, visit ecoeadvice.org.uk.

Supporting residents to access these services forms an important part of our commitment to financial inclusion.

Resident Support Fund

The cost-of-living crisis means many of us have been feeling worse off than ever before and worried about our financial situation. If you’re struggling to pay your rent, please get in touch with us as soon as possible. We want to work with you to help you keep your home and get the right support.

Did you know we have a Cornerstone Resident Support Fund for residents experiencing financial difficulties? Whether you’re finding it hard to pay for essentials, manage unexpected costs or make ends meet, we’re here to help.

Telephone: 01392 273462
Email: mail@cornerstonehousing.net
Pop into our office in Exeter, Monday to Friday, 10am to 12 noon and 2.30pm to 4.30pm.

  • 52

    52

    households helped to access foodbank vouchers

  • 11

    11

    households given vouchers for shopping or energy

Support directory

All residents have free access to a support directory on our website, highlighting services across Devon that residents can access. These include services on:

  • Addiction
  • Anti-social behaviour
  • Energy bill support
  • Mental health
  • Gambling
  • Bereavement counselling
  • Finance
  • Wellbeing
  • Eating disorders
  • Education and skills
  • Foodbanks
  • Hate crime

Visit our support directory to find the support available, or contact us.