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Tenant Annual Report 2026

Damp and Mould

Ensuring our homes are healthy and safe for residents is our highest priority. We take damp and mould seriously and introduced enhanced processes ahead of the requirements of Awaab’s Law to help us respond quickly when issues are reported.

We encourage residents to report any signs of damp and mould as early as possible so we can investigate the cause and take appropriate action.

To resolve issues, we treat affected areas, repair or replace extractor fans where needed, and check or upgrade loft insulation. We also use tools such as data loggers, hygrometers and thermal imaging to help identify causes and provide solutions.

When you tell us about damp and mould we look at each report on a case-by-case basis to ensure individual household support.

Download the full report (PDF)

Cases reported

  • 285

    285

    new cases reported within the year

  • 292

    292

    resolved within this year, including some reported in the previous year

Of those cases

  • 215

    215

    Environmental conditions (condensation)

  • 23

    23

    Cold bridging (condensation)

  • 20

    20

    Penetrating damp (external defect)

  • 17

    17

    Internal leak (pipes, drains or sealant)

  • 16

    16

    Turned out not to be damp and mould

How to report damp and mould

Please contact us as soon as you notice damp or mould that you’re worried about. When reporting an issue, it helps if you can tell us:

  • The room and location of the damp and mould
  • How long it has been in the property
  • Send pictures of the area
  • Any health conditions or vulnerabilities in the household that could be affected

Telephone: 01392 273462
Email: mail@cornerstonehousing.net
Or report it through our website.