Latest News

  • Our office opening hours for our Western Way office are

    10 am – 12 noon and 2.30 pm – 4.30pm.

     

     

Tenant Annual Report 2026

Feeling Safe in Your Community

These Tenant Satisfaction Measures relate to how residents feel about their neighbourhood and how we handle anti-social behaviour.

Download the full report (PDF)

  • 75.4%

    75.4%

    satisfied that we make a positive contribution to neighbourhoods

  • 63.7%

    63.7%

    satisfied with our approach to handling anti-social behaviour

  • 2.7

    2.7

    cases of anti-social behaviour involving hate crime per 1,000 homes

  • 38.6

    38.6

    cases of anti-social behaviour opened per 1,000 homes

Anti-social behaviour

Anti-social behaviour (ASB) can make residents feel unsafe and unhappy in their homes or neighbourhoods. We understand that reporting it can be difficult. We work with local partners, including the police and local authorities, to help keep our communities safe.

We’re proud that 63.7% of residents who reported ASB were satisfied with how we handled their case. We know there’s still room to improve, and we’re committed to doing so. We take reports of anti-social behaviour seriously and encourage residents to contact us if they have concerns. We want our neighbourhoods to be great places to live, and we’ll work with residents and our partners to help resolve issues.

In the past year, we received 57 new ASB reports, with 41 cases resolved within the year. The main reasons residents contacted us were:

  • verbal abuse or threats (26.3%)
  • noise (17.5%)
  • drug-related activity (15.8%)

Overall ASB cases reduced by 30%, from 81 in 2024/25 to 57 in 2025/26.

Where serious tenancy breaches continued despite support and intervention, legal action was used as a last resort, resulting in 4 evictions, including 3 for anti-social behaviour and 1 for rent arrears.

Reports of anti-social behaviour by type

  • 15

    15

    Verbal abuse, harassment or threats

  • 10

    10

    Noise

  • 9

    9

    Drugs, substance abuse or dealing

  • 6

    6

    Pets or animal nuisance

  • 4

    4

    Nuisance by children

  • 4

    4

    Hate related

  • 2

    2

    Vandalism or damage to property

  • 2

    2

    Criminal behaviour

  • 2

    2

    Physical violence

  • 1

    1

    Misuse of communal or public areas

  • 1

    1

    Alcohol related

  • 2

    2

    Other