86.7%
of Residents were satisfied with their overall service
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Performance Measures
These measures are based on our performance, for example, how many fire risk assessments we have carried out and how many cases of anti-social behaviour have been reported to us.
Customer Perception Measures
These show satisfaction with our services, for example, how well we’ve managed repairs or resolved complaints.
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88.2%
of Residents were satisfied with repairs
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89.1%
of Residents were satisfied with the time taken to complete their most recent repair
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87.6%
of Residents were satisfied that their home is well maintained
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87.9%
of Residents were satisfied that their home is safe
-
73.3%
of Residents were satisfied that we listen to residents views and acted upon them
-
81.4%
of Residents were satisfied that we keep them informed about things what matter to them
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86.8%
of Residents were in agreement that we treat them fairly and with respect
-
58.9%
of Residents were satisfied with our approach to handling complaints
-
70.1%
of Residents were satisfied that we keep communal areas clean and well maintained
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71.4%
of Residents were satisfied that we make a positive contribution to neighbourhoods
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64%
of Residents were satisfied with our approach on handling anti-social behaviour
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86%
of Residents were satisfied that we are easy to deal with
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83%
of Residents say their rent is value for money
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63%
of Residents say their charges were value for money
Page last updated: 27th March 2026