The new office opening hours for our Western Way office will be
10 am – 12 noon and 2.30 pm – 4.30pm from 13th April 2026
Complaints Overview 24/25
Our Complaints Performance and What We Are Doing to Improve
As part of the Housing Ombudsman requirements, every year we publish our self-assessment (see below) with their complaints code.
We also publish information about the complaints we receive, which we have included in a summary below.
At our May board meeting, we presented the annual complaints report. All complaints we receive are recorded and discussed to help us improve our services. Feedback is crucial for identifying what we are doing well and where there are areas for improvement.
Number of complaints
Stage one – 86 complaints
Stage two – 16 complaints
