Multi Skilled Operative

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Overall aim of the job: To work as part of the team providing general improvements, maintenance and repairs to Cornerstone’s properties in an efficient and effective manner, achieving high levels of customer satisfaction.

Salary: £36,407.59 per year

Hours: 39 hours per week

Contract: 6 month fixed term contract with potential to extend

Closing Date: 9am Tuesday 23rd June 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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Main Tasks

Carrying out a variety of improvements, maintenance and repairs works to Cornerstone homes and property
Implementation of Cornerstone’s health and safety policies and procedures
Promotion of Cornerstone’s values and high levels of customer services

Delegated Authority

To order materials or services necessary for carrying out your duties, always in accordance with specified procedures and financial limits.

- Carry out the duties of a multiskilled operative using specialist knowledge and experience of at least one core trade (i.e. carpentry, plumbing, painting, etc), together with a working knowledge and understanding of other building maintenance trades.
- Keep yourself updated in your own field of expertise, work in accordance with best practice, carry out work as instructed, and follow any guidance from your manager. Where this requires registration or training this will be provided in consultation with your manager.
- Undertake other trade activities deemed to be within your abilities as instructed by your manager or other senior members of staff.
- Work between all Property Service Team’s as required by your manager or other senior member of staff.
- Ensure that mobile working practices are followed and the device is used as instructed. This includes the completion of electronic timesheets and material order forms, adding notes to all jobs detailing the work done and any updates.
- Carry out emergency repairs within the target timescale. Make Safe: record the time an emergency repair has been made safe in the appropriate section on the mobile device and if this is not available communicate the information back to the office team. If a follow-up visit is required, communicate with the customer and report back to the office team all appointment requirements. Enter Make Safe details to all emergency jobs.
- Manage your workload including reactive maintenance and report performance issues to your supervisor.
- Ensure customer appointments are kept to time and communication is maintained with the customer at all times.
- Support other team members wherever possible to keep the customer at the forefront of your role.
- Carry out work in accordance with the Health and Safety at Work Act 1974, adhering to CDM2015, building regulations, and all related health and safety legislation and guidance and to the requirements of Cornerstone’s policies and procedures.
- Ensure all Health & Safety requirements are adhered to in relation to carrying out works, such as specific and appropriate job risk assessments.
- Be aware at all times of the need to adopt a safe system of work in carrying out all duties so as to provide for your own safety and the safety of other employees, customers and members of the general public.
- Ensure that you familiarise yourself with Cornerstone’s COSHH register and that its contents are observed and applied at all times.
- Report all incidents, accidents and near misses to your supervisor at the earliest opportunity and record details of such incidents in the accident book provided.
- Ensure that all personal protective equipment (PPE) issued to you is kept and stored in good condition and available for inspection when asked. Ensure that it is worn or used at correct times, this includes the correct use of a lone working device where provided.
- Bring any health & safety matters of concern to the immediate attention of your manager.
- Keep any vehicle assigned to you in a clean and tidy condition and available for inspection at any time. Report any maintenance issues or damage to your manager at the earliest opportunity and follow Cornerstone’s policies and procedures in relation to driving a company vehicle.
- Manage and be responsible for any van stock assigned to your vehicle.
- Keep materials usage to a minimum consistent with required quality standards, obtaining approval whenever any substantial variation from orders is required.
- Order materials from approved suppliers for jobs which need a follow-up visit due to not having the availability of van stock. Ensure that an advice note/collection note is obtained for any materials purchased/delivered and notes recorded on the mobile device.
- Ensure that the storage areas and vehicles are kept tidy and locked at all times when unattended.
- Ensure all loose tools and equipment are maintained in good working order, and where required serviced regularly, in accordance with Cornerstone’s policies. Bring any defective materials or equipment to the attention of your supervisor.
- Promote Cornerstone’s vision and values in all that you do.
- Work positively and collaboratively with customers, colleagues, other agencies, and third parties to ensure strong working relationships and a good standard of service delivery to customers.
- Ensure that you are fully acquainted with and follow the law, regulation, policies and procedures as they relate to your post.
- Ensure accurate records are kept on files and databases and that confidentiality and data protection requirements are adhered to.
- Work to ensure the health and safety of customers and colleagues. Observe and promote Cornerstone’s Health & Safety policies and procedures at all times.
- Treat customers and colleagues with respect ensuring people feel included and that diversity is valued. Observe and promote our Equality, Diversity & inclusion policies and procedures at all times.
- Ensure Cornerstone’s financial procedures are followed.
- Work efficiently and effectively with a focus on value for money.
- Take ownership of your own professional development as relevant to your role.
- Keep all duties of the post-holder under review and make recommendations for any improvements in policies and procedures to your line manager.
- Occasional after hours work may be required within the scope of the role.
- Any other duties appropriate to your position as may be identified from time to time.

Person Specification

Attributes	Essential/Desirable	Assessment
Basic Eligibility (Any offer of employment will be conditional on you satisfying these requirements)
Right to work within the United Kingdom	Essential	Application & documents
Satisfactory Basic DBS check	Essential
Two references (one must be current or most recent employment)	Essential
Qualifications
Good basic level of numeracy, literacy & IT skills	Essential	Application & certificates
Construction / Carpentry / Plumbing or NVQ or other related qualification	Essential	Application & certificates
Experience & Knowledge
Previous knowledge of the building industry, particularly property maintenance in occupied homes experience	Essential	Application & interview
High level of health and safety awareness	Essential
Knowledge of building related defects and remedial actions	Essential
Knowledge of statutory legislation in regards to building safety including but not limited to: Fire, Water, Asbestos, Radon, Lifts, Gas, Electrical	Essential
Experience working to policies and procedures	Essential
Positive approach to engaging with customers	Essential
Ability to follow instructions and work as part of a team	Essential
Knowledge of data protection principles	Essential
Experience within the social housing sector in a housing or property related maintenance role	Essential
Relevant Skills and Abilities
Positive, with a ‘can-do’ attitude	Essential	Application & interview
Calm under pressure and able to prioritise workload effectively	Essential
Able to develop and maintain good working relationships	Essential
Work independently under own initiative as well as part of a team	Essential
Work effectively and collaboratively with a diverse range of people	Essential
Problem solving	Essential
Accuracy and attention to detail	Essential
Responsible and reliable	Essential
Full driving licence	Essential	Application & documents
Able to identify improvements and efficiencies	Essential	Application & interview
Other Attributes
Ambitious about being the best you can be and in providing the best possible service to our customers	Essential	Application & interview
Commitment to treating people with respect, celebrating and valuing diversity and promoting equality and inclusion	Essential
Commitment to delivering Cornerstone’s corporate objectives	Essential
Willingness to work flexibly outside normal working hours	Essential

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Page last updated: 10th June 2026

Multi Skilled Operative

Main Tasks

Delegated Authority

Trade tasks

Health and Safety

Control of stock and equipment

General duties

Person Specification