Data, Insight & Systems Analyst

Business Analysis, Insight & Performance

• Deliver business and data analysis activities that support operational, strategic, customer, asset, and corporate objectives.
• Develop and maintain dashboards, reports, and performance measures using Power BI and Microsoft technologies.
• Translate complex information into meaningful insight that supports decision-making and continuous improvement.
• Work with colleagues to identify trends, opportunities, risks, and areas for service improvement.

Data Quality, Governance & Assurance

• Take ownership of data quality by validating information at source and ensuring data is accurate, complete, and fit for purpose.
• Work with data owners to identify root causes of data issues and implement sustainable improvements.
• Develop and maintain data standards, validation controls, and governance processes.
• Promote good data management practices and a positive data culture across the organisation.

Systems Administration, Support & Development

• Support the administration, configuration, development, and optimisation of core business systems.
• Provide technical support, troubleshooting, user onboarding, and access management.
• Contribute to system improvements that enhance operational efficiency, user experience, and data quality.

Digital Solutions, Integration & Automation

• Develop and maintain solutions using Microsoft technologies.
• Support and maintain integrations, data flows, APIs, and automated processes between systems.
• Identify opportunities to automate manual activities and improve business processes through technology.
• Work with the IT & Digital Systems Manager to ensure systems architecture and digital capabilities support organisational objectives.

Engagement & Continuous Improvement

• Build effective relationships with colleagues, data owners, suppliers, and partners.
• Provide clear advice and guidance on data, systems, reporting, and process improvement.
• Support the delivery of change initiatives through documentation, training, and knowledge sharing.
• Promote a culture of continuous improvement, accountability, and evidence-based decision-making.

• Promote Cornerstone’s vision and values in all that you do.
• Work positively and collaboratively with customers, colleagues, other agencies, and third parties to ensure strong working relationships and a good standard of service delivery to customers.
• Ensure that you are fully acquainted with and follow the law, regulation, policies and procedures as they relate to your post
• Observe and promote Cornerstone’s Health & Safety policies and procedures at all times.
• Ensure all data is handled in accordance with GDPR and in line with both the Information security and data management policies. Take ownership of the quality and accuracy of processing data and its appropriate storage, transfer and retention.
• Treat customers and colleagues with respect ensuring people feel included and that diversity is valued. Observe and promote our equality, diversity & inclusion policies and procedures at all times.
• Take ownership of your own professional development as relevant to your role.
• Keep all duties of the post-holder under review and make recommendations for any improvements in policies and procedures to your line manager
• Participate in out-of-hours work where required.
• Liaise with external agencies, suppliers, and partners as required.
• Undertake any other duties appropriate to the role.