Tenant Satisfaction Measures 2025/2026

Customer Perception Measures

These show satisfaction with our services, for example, how well we’ve managed repairs or resolved complaints.

• 

  88.6%

  of Residents were satisfied with their overall service

• 

  90.8 %

  of Residents were satisfied with repairs.

• 

  87.2 %

  of Residents were satisfied with the time taken to complete their most recent repair.

• 

  89.8 %

  of Residents were satisfied that their home is well maintained.

• 

  91.0 %

  of Residents were satisfied that their home is safe.

• 

  79.0%

  of Residents were satisfied that we listen to residents views and acted upon them.

• 

  82.1%

  of Residents were satisfied that we keep them informed about things what matter to them.

• 

  87.2%

  of Residents were in agreement that we treat them fairly and with respect.

• 

  53.3%

  of Residents were satisfied with our approach to handling complaints.

• 

  74.3 %

  of Residents were satisfied that we keep communal areas clean and well maintained.

• 

  75.4%

  of Residents were satisfied that we make a positive contribution to neighbourhoods.

• 

  63.7%

  of Residents were satisfied with our approach on handling anti-social behaviour.

• 

  89.4 %

  of Residents were satisfied that we are easy to deal with.

• 

  86.4 %

  of Residents say their rent is value for money.

• 

  70.4 %

  of Residents say their charges were value for money.