Resident Consultation: Code of Conduct

Helping us shape our Code of Conduct

Launch date: 19th August 2026
Closing date: 3rd September 2026

We’re inviting all residents to share their views on our Code of Conduct.

We are committed to providing a high-quality, fair and respectful housing service and to ensuring anyone representing Cornerstone acts with professionalism, integrity and accountability in everything they do. To support this, we have developed a draft updated Code of Conduct, which sets out the standards, values and behaviours that residents can expect from everyone working at Cornerstone.

The code has been informed by the National Housing Federation’s 2026 Code of Conduct.

Your feedback will help us:

• Understand what matters most to residents
• Identify any issues with our current Code of Conduct
• Develop clearer and more consistent policies

What is in the Code of Conduct?

The code comprises five sections, which are:

1. Acting in the best interests of residents and Cornerstone.
2. Behaving with integrity
3. Treating others fairly, with respect and empathy
4. Taking responsibility for the impact of your actions
5. Acting with diligence and care

We encourage you to read the proposed Code of Conduct.

Draft – Code of Conduct

The questions we are asking are

• What does good behaviour from Cornerstone staff, board members and involved residents look like to you?
• Do you feel the Code of Conduct is clear and easy to understand? If not, what could be improved?
• What would help you feel confident that residents are treated fairly, respectfully and listened to?

Before we finalise this code, we want to hear from you.

Your feedback is vital in helping us make sure the code reflects what matters most to residents: clear standards, respectful treatment, good communication and a service you can trust.

Your responses will help shape the final version of the code and influence how we deliver services going forward.

How to share your views

We welcome your thoughts, questions and suggestions to help shape the policy and guidance.

You can get in touch with us:

• By email: mail@cornerstonehousing.net
• By online form: using the form on this page
• By phone: 01392 273462 (Option 3)
• In writing: Cornerstone Housing, Western Way, Exeter, EX1 1AL
• In person: At our reception in Western Way (open daily 10.00–12.00 and 2.30–4.30)

If you would prefer to discuss this in conversation, we can arrange a call or meeting at a time that suits you. If you would rather speak to a resident on our Resident Engagement Panel, that can also be arranged.

The consultation is open until 3rd September 2026.

Thank you

Thank you for taking the time to consider this consultation. Your feedback is important and will help us develop a policy that is open, fair and informed by residents’ views.