Communications & Project Officer

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As Communications & Project Officer you will lead PR, marketing and communications activity across Cornerstone, co-ordinating projects and organising partnership and resident events in line with our values and strategic plan.

Disability Confident Committed

Responsible to: Governance Manager
Responsible for: No line management responsibility
Salary : Up to £35,231 a year (£21,138.60 pro rata) depending on experience and qualifications
Hours: 21 hours per week
Contract: 12-month fixed term contract
Closing Date: 30/04/2026 9.00am

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Main Tasks

To lead PR, marketing and communications activity across the organisation in liaison with the Executive and Management Teams.
To co-ordinate and undertake corporate projects, research and service reviews aligned with the strategic plan.
To plan and organise partnership, corporate and resident events.
To manage the website and social media presence, maintaining WCAG 2.2 AA standards and driving continual improvement through analytics.
To form part of the business continuity planning response.

Delegated Authority

To represent and liaise with the website host, digital providers and third parties on behalf of Cornerstone as necessary to accomplish your duties.

- Assist with all aspects of public relations and marketing activities in liaison with the Executive and Management Teams.
- Advertise and promote our new homes available to buy and rent using a range of media channels including our website and social media.
- Maintain up-to-date corporate and PR mailing lists and liaise with stakeholders as needed.
- Undertake tasks that promote the Cornerstone brand and values.
- Assist with the planning, organisation and co-ordination of corporate and resident events.
- Prepare and publish recruitment packs for vacancies and post adverts on digital recruitment platforms.
- Assist with all aspects of internal and external communications in liaison with the Executive and Management Teams.
- Write copy, design, produce and complete mailings for internal and external publications, including staff and resident newsletters, leaflets, press releases, annual reports, staff training material and corporate strategies.
- Compile internal and external surveys, including customer and staff satisfaction surveys. Track progress within the systems and liaise with other departments on the results.
- Manage the website ensuring content is up to date, accurate, standardised and refreshed regularly. Report on analytics and propose amendments that enhance user experience and support business needs. Maintain the WCAG AA standard.
- Manage document accessibility across the organisation, ensuring content and templates meet WCAG 2.2 AA. Maintain an accessibility statement, run periodic audits and track remediation.
- Support inclusive language and representation across corporate publications.
- Oversee and lead on our social media presence, including editorial calendar, community management and measurement, producing both reactive and planned articles.
- Lead the planning, execution and reporting of corporate communication projects aligned with the strategic plan.
- Undertake a wide range of projects, research and service reviews as directed by the Executive Team. These will involve working across all of Cornerstone’s departments, working with managers and consulting with staff.
- Provide statistical research reports and assist in preparing data for benchmarking and statistical returns.
- Assist in the review and, where relevant, delivery of Cornerstone’s business plan, corporate plan, strategies, standards and policies.
- Promote Cornerstone’s vision and values in all that you and the team do.
- Work positively and collaboratively with customers, colleagues, other agencies and third parties to ensure strong working relationships and a good standard of service delivery.
- Be fully acquainted with and follow the law, regulation, policies and procedures as they relate to your post.
- Observe and promote Cornerstone’s Health & Safety policies and procedures at all times.
- Handle all data in accordance with GDPR and in line with both the Information Security and Data Management policies. Take ownership of the quality and accuracy of processing data and its appropriate storage, transfer and retention.
- Treat customers and colleagues with respect, ensuring people feel included and that diversity is valued. Observe and promote our Equality, Diversity & Inclusion policies and procedures at all times.
- Take ownership of your own professional development as relevant to your role.
- Keep all duties of the post-holder under review and make recommendations for any improvements in policies and procedures to your line manager.
- Occasional after-hours work may be required within the scope of the role, including attendance at meetings.
- Any other duties appropriate to your position as may be identified from time to time.

Person Specification

Attributes	Essential/Desirable	Assessment
Basic Eligibility
Right to work within the United Kingdom	Essential	ID and Online Check
Satisfactory Basic DBS check (Any offer of employment will be conditional on you satisfying these requirements)	Essential	ID and Online Check
Qualification Eligibility
High standard of English (Grade 4 and above)	Essential	Application & Certificates
Qualifications
Educated to A level standard or equivalent experience	Desirable	Application & Certificates
Qualification in communications, marketing, PR, digital media or a related field	Desirable	Application & Certificates
Training in accessibility, digital communications or project management	Desirable
Experience
Experience in a communications, marketing, PR or similar role	Essential	Application & Interview
Experience in housing, public sector or a regulated environment	Essential
Experience writing clear, engaging content for different audiences and formats	Essential
Experience updating website content	Essential
Experience supporting or coordinating projects across teams	Essential
Experience organising events, campaigns or surveys	Essential
Experience working with internal and external stakeholders	Essential
Experience managing social media and analysing engagement	Desirable
Understanding of GDPR and data protection responsibilities relevant to the role	Desirable
Skills & Knowledge
Excellent written and verbal communication skills	Essential	Application & Interview
Strong attention to detail and organisational skills	Essential
Ability to manage competing priorities and meet deadlines	Essential
Strong IT skills including Microsoft Office; experience of InDesign is an advantage	Essential
Understanding of GDPR, confidentiality and data protection	Essential
Ability to work independently and collaboratively	Essential
Basic project management skills	Desirable
Other
Professional manner, assertive, flexible, positive can-do attitude	Essential	Interview
Understands the importance of equality, diversity and inclusion in the workplace	Essential
Willingness to work outside of normal working hours as required	Essential

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Page last updated: 21st April 2026

Communications & Project Officer

Main Tasks

Delegated Authority

PR & Marketing

Internal & External Communications

Projects & Service Reviews

General Duties

Person Specification