Tenant Annual Report 2025

The Big Plan 2025 – 2030

Our vision for providing safe, stable, affordable homes and thriving communities In January 2025 we consulted with residents, colleagues, our Board and sector experts to launch our new 2025-2030 Big Plan. As part of this process, we completed a door knock and spoke to 29% of our tenants.

Problems are always listened to on the phone. I want to stay with Cornerstone
Feeling of being looked after… feels like you care
We need Cornerstone to build more homes, as without that, where will our friends and family be housed now and our children in the future?

Our Big Plan identifies the following priorities and here is what we are going to do in a nutshell.

  • Listen more to residents

    We will hear what you think and make changes based on what you say

  • Build more homes

    We will build 400 new homes. Some will be for people who need extra help

  • Help the planet

    Our homes will use less energy and be better for the environment

  • Make neighbourhoods nicer

    We’ll clean up shared spaces and fix things faster

  • Be kind and helpful

    We will be friendly, polite, and quick to solve problems

The Big Plan Aims for 2025–2030

  • Build 400 new homes.

    Meet the housing crisis head-on.

  • Build further afield.

    Up to one hours travel of Exeter (currently 45 mins)

  • Build differently.

    Take the lead on our developments, not just relying on house builders.

  • Connect with others.

    Where it helps you.

  • Improve communication.

    Listen and act upon your views and get better at communicating.

  • Invest in neighbourhoods.

    Build communities in partnership with you and our partners.

  • Help the climate and energy efficiency of homes.

    Through our Greener Ways Strategy.

  • Use better data.

    Make smarter decisions and improve homes and services.

  • Adapt and take opportunities.

    Balanced with good risk and financial management.

  • Value for money.

    Make it a priority in all that we do.

  • Remain independent.

    As a medium-sized but growing housing association.