Great services
- Develop a learning from complaints to continually improve our responses to residents
- Ensuring compliance with the Housing Ombudsman’s new Complaints Handling Code and Awabb’s Law
- Prioritising our strategies to respond to the feedback received during the Big Plan consultation e.g. improving communication especially concerning our out of hours service
Great business
- Raising new funds in the year to support our new homes goals
- Delivering energy efficiency improvements in residents’ homes through the Warm homes fund
- Delivering our IT plan for to create future-proofed system
- Ensure our existing contracts continue to deliver value for money
Great places
- Continuing our work on our zero-carbon plan
- Delivering our targets to increase the number of homes built taking account of housing need and sustainability
Great people
- Reviewing our staff benefits we offer to ensure they are meeting the needs of our staff and providing value for money
