Tenant Annual Report 2025

Customer Service and Repairs Service

We Received…

  • 30,656

    emails

  • 1,397

    text messages

  • 2,171

    phone calls

We Completed…

  • 334

    electrical safety tests

  • 1,235

    gas safety tests

  • 37

    legionella checks

  • 302

    asbestos surveys

  • 3,555

    responsive repairs

  • 35

    aids and adaptations

You Said Improving Your Homes Should be a Priority

We replaced:

  • 57 Kitchens
  • 2 Bathrooms
  • 94 Homes with new windows
  • 8 Fire doors
  • 11 Front/Rear doors
  • 15 Homes storage heaters
  • 46 Boilers
  • 5 Communal doors and entry systems
  • 73 Homes fascia and soffits
  • 17 Areas externally decorated
  • 8 Block communal areas decorated
  • 6 Blocks communal carpets replaced
  • 49 Homes received net zero works*
    *These include loft insulation installation, low energy lighting. These works help save customers money spent on heating/running their homes.

We spent:

  • £156k on repairing empty properties
  • £920m on replacing kitchens, windows, bathrooms, doors and windows
  • £591k on carrying out repairs
  • £602k on keeping homes safe
Cornerstone are good at maintaining their properties. It’s easy to contact them and they are very prompt responding to urgent repairs
Thanks so much, Andy and Wayne, who went above and beyond staying late to ensure the communal door lock was fixed for residents over the weekend at V H.
They were brilliant, we are so happy with the work they did on our windows. They clean up everything after themselves. We are so happy with our fixed windows.
Efficient, lovely, happy & professional. They were fantastic with our Autistic children and lovely to have in our home.