86.7%
of Residents were satisfied with their overall service
Performance Measures
These measures are based on our performance, for example, how many fire risk assessments we have carried out and how many cases of anti-social behaviour have been reported to us.
Customer Perception Measures
These show satisfaction with our services, for example, how well we’ve managed repairs or resolved complaints.
-
88.2%
of Residents were satisfied with repairs
89.1%
of Residents were satisfied with the time taken to complete their most recent repair
87.6%
of Residents were satisfied that their home is well maintained
87.9%
of Residents were satisfied that their home is safe
73.3%
of Residents were satisfied that we listen to residents views and acted upon them
81.4%
of Residents were satisfied that we keep them informed about things what matter to them
86.8%
of Residents were in agreement that we treat them fairly and with respect
58.9%
of Residents were satisfied with our approach to handling complaints
70.1%
of Residents were satisfied that we keep communal areas clean and well maintained
71.4%
of Residents were satisfied that we make a positive contribution to neighbourhoods
64%
of Residents were satisfied with our approach on handling anti-social behaviour
86%
of Residents were satisfied that we are easy to deal with
83%
of Residents say their rent is value for money
63%
of Residents say their charges were value for money
Page last updated: 19th November 2025