Tenant Policies

Understanding Our Policies

Our policies explain how we work and what you can expect from us. They set out our responsibilities and yours as a tenant or shared owner. These policies help us make sure we treat everyone fairly and provide a consistent service.

You can read any of our policies by clicking on the links below. If you need a policy in a different format, such as large print or audio, please contact us and we will be happy to help.

 

Aids and Adaptations Policy and Procedure

Anti Social Behaviour Policy

Compensation Policy

Customer Feedback and Complaints

Cyclical maintenance policy

Domestic Abuse Policy

Downsizing Policy

Gas Policy

Hate Crime Policy

Healthy Homes Policy

Improvement Policy and Procedure

Legionella and Water Safety Policy

Lettings Policy

Minimum Lettable Standard

Mutual Exchange Policy

Neighbourhood Management Policy

No Access Policy and Procedure

Parking Management Policy

Personal Emergency Evacuation Plan (PEEP) Policy

Pest Control Policy

Pets Policy

Responsive Repairs Policy and Procedure

Rent Arrears Prevention and Debt Recovery Policy

Rent Policy

Right to Improve

Resident Engagement Panel Policy

Safeguarding Adults Policy

Safeguarding Children Policy

Snow Clearance and Gritting Policy

Tenancy Policy

Unnacceptable Behaviour Policy

Void Management Policy Procedure