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Make a Complaint, Give Feedback or a Compliment

Anonymous EntryYesNoPlease tick this box if you would like to make an anonymous entry, however please note we will be unable to respond directly to you if details are not provided.

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If you're contacting us about a complaint or concern, how can we resolve it for you?

Cornerstone Housing will use the information you provide on this form for the purpose of investigating your complaint or comment. The form will capture data on our website and will be sent to our customer services team.

We Want to Hear From You

Cornerstone aims to provide good quality services to all our customers and to ensure everyone is treated fairly and equally. We welcome and encourage all feedback as an opportunity to learn and improve our services.

Our complaints procedure can be used by any customers of Cornerstone or their appointed representatives.

You can find more information about how we deal with complaints and what we don’t consider a complaint at the link below.

How we deal with complaints

Page last updated: 20th November 2025

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© 2026. Cornerstone Housing Limited. All rights reserved.
Cornerstone Housing Limited is a charitable housing association registered with the Regulator of Social Housing (no. L0147).
A registered society under the Co-operative and Community Benefit Societies Act 2014 (no. 14457R).
Registered office: Cornerstone House, Western Way, Exeter, EX1 1AL. Privacy Policy |