When to Call Us for an Emergency
Our out of hours emergency service operates from 5.00pm to 9.00am, weekdays, weekends and bank holidays. If you have an emergency repair within this time frame please call 01392 273462 option 1 immediately.
An emergency call out is something which has the potential to:
- cause danger to someone’s health and safety or
- cause immediate serious damage and destruction to a property, home or building
See the Tenant Handbook for more information on what is classed as an emergency and what is classed as routine.
Please note you may be charged if the call out is found to be non urgent.
Page last updated: 20th November 2025