Tenancy Information

Have your say

We are committed to providing a good quality service to you and ensuring the fair and equal treatment of all our tenants.

Your feedback is really important to us – whether that’s giving us a compliment when we get things right or making a complaint when we haven’t.

Learning from your feedback helps us provide the best possible service to you.

Making a complaint

If you are in some way unhappy with the level of service you received from us, we want to hear from you so we have the opportunity to resolve the issue if possible and learn from our mistakes.

Our commitment to you

We aim to ensure your complaint is:

  • Dealt with quickly
  • Handled politely
  • Treated fairly
  • Investigated fully
  • Resolved if possible

Making my views known

Please send any concerns to mail@cornerstonehousing.net or contact Customer Services on 01392 273462. We’ll need you to let us know:

  • The details of the problem
  • How you would like the matter to be resolved

For more information on Cornerstone’s complaints procedure, download our complaints leaflet here.