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Contact Us
Head Office
01392 273462
Emergency Repairs
01392 424344
repairs @ cornerstonehousing.net
Post
Cornerstone, 18 Southernhay East, Exeter, Devon. EX1 1QD
Tenant Responsibility
It is the tenant's job to take care of their home and to make sure that members of their household and visitors to their home do not damage or misuse the property. They also have the responsibility to ensure that the condition of the property does not get worse because of carelessness, general neglect or condensation.
The tenant must repair or replace anything that needs to be replaced because they or anyone else has either damaged, neglected or not taken proper care of the property. If they do not do the repair within a reasonable time, or we have to do the repair urgently to protect the structure of the property, we will have the works done and charge you the costs.
The tenant is responsible for the internal decoration of your home and for the repairs of any fixtures and fittings, which are damaged through carelessness or misuse. These include breakage of windows, doors, locks, keys, washbasins, bath, WC pan and seat etc. They are also responsible for damage to meters and meter boxes, which are the property of the utility provider.
As a tenant, you are obliged to give access to your home to the Association's representatives to carry out repairs, servicing, and in connection with other tenancy matters. We will try to give at least 24 hours notice of intended visits and visit at a reasonable time during the day.
Access may be required immediately in an emergency, for example if a leak is causing damage or threatening someone's safety. Should we be unable to gain access in an emergency we may need to force entry into the property.
Charging for repairs
Cornerstone will not charge for repairs due to damage arising from defective materials and equipment or fair wear and tear. A tenant may, however, be charged for repairs due to damage to the basic structure of the building caused by negligence or misuse. Charges will be made for any work that is the tenants responsibility (as detailed), emergency calls of a non-urgent nature (as detailed) or if they fail to leave the property in a good condition. If reasonable access is refused, or appointments are not kept, we will also charge for any costs that we incur.
Cornerstone does keep a record of repairs and reserves the right to make a charge in persistent cases. Typical items that tenants will be charged for include:
- Damage to fixtures and fittings through carelessness or misuse.
- Damage to doors, walls, plaster or the fabric of the property.
- Damaged electrical fittings.
- Cracked bathroom or broken fittings.
- Clearance of blocked waste pipes, WC pans, drains.
- Redecoration not as a result of normal wear and tear.
- Putting back walls, doors and other fixtures which have been removed without our written permission.
- Removal of rubbish (including garden rubbish) and cleaning.
- The changing of locks due to the loss of keys (or the cost of blank keys).
Please note that clothes lines and most fencing and gates are the tenant's responsibility too unless they are of a communal nature.